A couple of days ago I was helping my friend to set up an e-mail account for Microsoft Outlook. After that was settled, she was really excited to send me an e-mail, just to check out how it worked. In the e-mail she attached a picture of her favorite flowers – lilies. As soon as she typed in my e-mail address and hit send, a pop-up message had appeared that read 'microsoft outlook has encountered a problem and needs to close'. We were not sure what we did wrong, because all she did was type an e-mail and this problem occurred. We later found out that her computer was the problem, and not the program.